Customer Care for Airtel Nigeria

You can reach Airtel Nigeria’s Customer care via the following numbers.

Just dial 111/121 from your Airtel phone. You can also dial +234 802 150 0111 and +234 802 150 0121 if you are not using an Airtel phone or if you are abroad. You can also create a topic here and let forum members assist you.

Customer Care NumbersDescriptionAccessibility
111/121Customer Care LineAccessible to all subscribers IVR with option to transfer to live agent
3131Data HelpdeskAccessible to all subscribers IVR with option to transfer to live agent
131Postpaid HelplineCalling accessible to only Postpaid subscribers
190Dealer HelplineCalling accessible to registered dealer lines/SMS to SWAP available

Via Email:

Twitter Handle: @AirtelNigeria

See also  Customer Care for MTN Nigeria


  1. Plz wat is wrong with my airtel sim? I have set the Apn setting, talked to customer care agent, have done everything and stil cant browse… I’m fed up. What is happening piease help.
    Note: i have 50mb

  2. please i need urgent intervention from Airtel , i have a number sending me sms and if i try to call the number it will be switched off , and is about life threat and that he track my number and using it , please i want to know the rightful owner of this number please reply me at

    • Hello Adebisi,

      Have you tried removing the SIM out of the phone for like 1 minute? You might want to try the SIM on another phone too.

  3. I am a staff of Inlaks and allocated a CUG Airtel line 08086635146. In the process of pass wording the sim to avoid unauthorized access this morning, I was asked to input SIM PUK which I do not know. How can I obtain this so as to be able to complete the process.

    • Adewale,

      Your PUK Cose (PIN Unblocking Code) is written at the back of your SIM pack. If you do not have this pack, I’m sorry you will have to contact the official Airtel Customer care service on 111 or 121 from an airtel line.

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